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Anonymity

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The most important points in brief:

  • Your anonymity is important to us, which is why our research is anonymous. We have formally recorded this with the Data & Insights Network (D∈ formerly known as MOA).
  • In most surveys, no personal information is requested. 
  • We only ask for information that is relevant to the research.
  • Sometimes we work with email addresses so we can send you a link to the questionnaire. We only use email addresses during the study and they are deleted afterwards.
  • Yes, but… why do I still receive a personal reminder? We don’t want to unnecessarily bother people. That’s why our system keeps track of whether a questionnaire has been accessed via an email address. If this is not the case, the system automatically sends a reminder. However, the responses and the email address are stored in separate files. We are not even allowed to inform the client whether a person has or has not participated in a survey.
  • We never provide identifiable information to anyone, including the client or your employer. This is also established by D&IN.
  • We never share research results with third parties, only with the client.
  • Files containing research results are always secured. When we send a report, we communicate the access code via a different channel (multi-channel) privacy

What do we only do with your consent?

  • In some surveys, it is possible to receive a personal report, for example about your job satisfaction, strengths, personality traits, or feedback. In that case, we ask for your (personal) email address so we can send your report there. This information is stored in separate files and protected with a password.
  • In customer surveys, we sometimes ask whether a customer wants their name to be included with a comment or suggestion in the research. This can be useful. In that case, we explicitly ask for permission, and the participant can choose.
  • Open-ended answers are sometimes included verbatim in an appendix, simply because they often contain very useful information. When we do this, we clearly state it in the study and ask for your consent. Even then, we review all open responses and check whether anything could be traceable. For example: “I have been working here for two years and I really enjoy it.” That’s nice to hear, but we may still change it to: “I […] really enjoy it.”
  • Sometimes we ask which department you work in and how long you have been with the organisation. You might think: “But I’m the only one who has been in this department for two years! Won’t they recognise me?” We understand the concern, but these two pieces of information are not linked. We report average results per department (only if there are 7 or more participants). Separately, we analyse people who have been employed for a shorter or longer time. Only the average outcomes are reported, and the data is used in separate reports. privacy

Frequently Asked Questions

Information given by you in our research, will be safely saved at the MonitorGroup. The MonitorGroup makes sure that this information is safely stored and will never end up somewhere else. The organization will only receive results in general. Personal results are never shared.

No. The organization will only see a total number of participants. The software used by the MonitorGroup automatically sends a reminder to the persons who have not yet participated in the survey.

No. To protect your anonymity, the MonitorGroup will not combine data on small groups, such as department and function. If the organization wants more insight in your department or function results, we will only make reports for groups of 7 participants or more to ensure your answers won’t be traceable (more info can be found in the question below).
Back to the question mentioned above: we will not provide a report on administrative staff members, because there is only 1 administrative staff member in the department. Would there be 7 administrative staff members within the department? In that case we will be able to provide a report for this group.

No. The MonitorGroup only provides complete reports for groups that consist of 7 participants or more. Smaller groups (3 to 6 participants) receive a summary of the main points, without percentages. This allows small groups to get started with the results and still have their anonymity protected.

Yes. In the research report containing the results, answers are connected to answer categories. If a category is smaller than seven persons, answers will not be displayed for this specific group.

No. All answers to open questions are read by The MonitorGroup and checked for possible traceability to individuals. If this is the case, we will make sure the answer is not traceable anymore while keeping the core of the information intact.

Since the beginning of online research, results are always transported and saved by a provider. We specifically have chosen for a provider that is also a member of ESOMAR and conforms to the rules of the European researchbranche. Therefore you can count on your answers being safe with us.